Website Discovery Questions to Ask Before You Build

Website Discovery Questions to Ask Before You Build

The best website discovery questions cover seven things: why the site exists, who it serves, what it must do, what content you have, how success gets measured, who signs off, and what constraints (budget, platform, accessibility, old URLs) shape the work. Answer them...
Brand Discovery Workshop: Agenda, Questions, Outcomes

Brand Discovery Workshop: Agenda, Questions, Outcomes

A brand discovery workshop is a structured working session where the people who run a business and the team shaping its brand agree on who the brand is for, how it differs from the alternatives and what it should stand for, before anyone draws a logo or builds a page....
Homepage Hero Design: What to Put Above the Fold

Homepage Hero Design: What to Put Above the Fold

A strong homepage hero does one job: it tells a visitor what you do, who it’s for and what to do next, before they have scrolled. That takes a specific headline of about ten words or fewer, one line of support, a single call to action and a visual that proves you are...
Brand Awareness Metrics: What to Track and How

Brand Awareness Metrics: What to Track and How

The brand awareness metrics worth tracking fall into three groups: what people say when you ask them (unaided recall, aided recognition, top-of-mind awareness), what they do when they look for you (branded search, direct traffic), and how loud you are next to...